IVR – Interactive Voice Response
What is the IVR used for?
An IVR or “Interactive Voice Response” menu allows your callers to interact with your telephone system via their telephone keypads.
Our IVR Module is used to set up a menu system that will play an initial recording to callers, allowing them to dial an option or an extension number, and route their call to a particular location based upon what they dial.
For example, We could configure your new line to send the incoming call to an IVR, so that when people call your number, they would hear a greeting that would thank them for calling and say, “If you know your party’s extension number, you may dial it at any time. For sales, press 1. For service, press 2. For our address and fax number, press 3. For our hours of operation, press 4.”
How is our IVR Module related to the other Modules?
The IVR module plays messages that you record or upload in the System Recordings module.
The IVR Module works together with other modules that route business and personal phone lines, IVR Extions can be any phone line with any carrier.
The IVR Module also works together with any module that can act as a destination, because the IVR Module is used to route calls, it works with all major carriers.